Reporting problems

Lock Outs

Residents who lock their key in their room may check out a replacement key at the front desk. This key may only be given to the resident of the room for which the key is requested, and it must be returned immediately. For keys returned late, the resident will be charged a fee of $25 per day, to a maximum of $50. (Keys not returned within one week will be assumed to be lost, and the lock will be changed.)

If you are locked out of your room and no spare key is available or there is nobody at the front desk, please call 617-253-1500 and ask for Housing Unit 12.

Problems with your Room

If there is a problem with your apartment, please use the room repair form at atlas.mit.edu to report it. Note that by completing this form you authorize maintenance staff to enter your room until the work request has been closed. If you need additional assistance, please email Denise Lanfranchi, the House Manager. Make sure to include your name and room number, as well as a detailed description of the problem.

If you have an emergency issue during off-hours (Evenings/Night/Weekends), please call Facilities at "FIXIT" 617-253-4948 or 617-253-1500. Please provide your Room Number and a description of the problem.

Problems with the Wireless Internet

If you ever encounter problem with connecting the wireless internet, please file a help request at the MIT IS&T residential computing webpage. Such feedback is important for MIT to provide a better internet service.

Problems with Pests

Please help keep the building pest-free by storing all food in either a refrigerator, cabinet or hard plastic box and clean up all food mess immediately regardless of whether it is an organized event or your own room. If you see any pests of any kind, such as roaches, mice, bedbugs or ants, please email Denise Lanfranchi, the house manager, immediately so it is possible to do something before the problem spreads.

Problems with Noise

If you have a problem with noise, either internal or external to Warehouse, please see the Warehouse quiet hours policy.